B-Power reserve all rights to change the prices without other notices.
We provide 3 types of domestic delivery.
1.Pick up at our workshop
2.Hong Kong Post
We ship domestically via the Hong Kong Post by default. Customer who want to ship by other express, like SF express, please contact our customer service right after your order is placed. Only orders below 10kg is available in the delivery method.
3.Door to door delivery
For order which weight 10kg above, complete bikes or any bulky items, we support charged door to door delivery service. The delivery fee is charged subject to districts and one delivery address only.
we temporary do not support international shipping.
Shippment risk of loss
We ship our product via Hong Kong Post by default. Customers have to accept that there is the potential risk of loss during the shippment process. We do not compansate to the loss casued by the shippment.
cancellation or modification
If customers would like to cancell their order, please contact our customer service. All the deposits of the order are not refunable.
If custome would like to change the order details, please contact our customer service as soon as possible. In fact, once the order has been process, changes of details are accepted. However, we will try our best to make it as much as possible.
Accuracy of Information
We put lots of time and effort on describing and photographing the products. Although we aim that every picture and description is 100% accurate, mistakes do occur. Let us know if you see or read anything that isn't correct.
warranty and disclaimer
Our policy does not affect your statutory rights.
B-Power does not warrant against failure or damage due to misuse such as incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product.
B-Power does not cover general wear and tear on tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries etc.
Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty.
Warranty is non transferrable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims.
Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.
Usage during competitions, events, circuits or activities other than those for which the bicycle/component has been conceived will greatly reduce its useful life and is not covered under warranty.
Costs incurred as a result of loss of use are not covered.
If a repair/replacement is not possible B-Power reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product.
Always install, repair and use your product in strict compliance with the product's instructions; failure to do so might damage the products and cause a serious accident.
Return of material
All goods purchased from B-Power are covered by a full warranty and, generally speaking, warranties cover manufacturing faults and defects including poor workmanship. If you feel that your purchase has developed a fault, then please contact us before returning any goods - we may able to solve your problem without incurring any costs to you.
To get the fastest response please contact our customer service visa whatsapp include photographs of your product, so we can immediately start to assess the issue. We will then contact you to tell you the next step to getting your issue resolved.
we'll try our best to resolve any problems you have as it's in our interest to have a happy customer!
Donec rutrum diam ex, ut vestibulum felis pretium id. Morbi blandit, lectus a mattis egestas, diam dolor cursus leo, vel commodo ex ipsum in urna. Vestibulum a nisi vel diam auctor condimentum a ut massa. Ut nunc massa, finibus eget mattis sed, pretium non ante. Vivamus orci quam, lobortis et iaculis id, volutpat non ipsum. Maecenas pharetra erat et nisi sagittis lacinia. Maecenas ullamcorper, enim ac convallis porta, purus nisi pharetra purus, eget sagittis elit erat ut dui.
Workshop: Cash only
Online order: E-Banking/ATM transfer
For order which below HKD$500, fully payment is needed. For order which over HKD$500, 50% of deposit is needed, the balance will be paid when you pick up our order.