條款及細則

prices

B-Power reserve all rights to change the prices without other notices.

delivery

We provide 3 types of domestic delivery.

1.Pick up at our workshop

2.Hong Kong Post

We ship domestically via the Hong Kong Post by default. Customer who want to ship by other express, like SF express, please contact our customer service right after your order is placed. Only orders below 10kg is available in the delivery method.

3.Door to door delivery

For order which weight 10kg above, complete bikes or any bulky items, we support charged door to door delivery service. The delivery fee is charged subject to districts and one delivery address only.

we temporary do not support international shipping.

Shippment risk of loss

We ship our product via Hong Kong Post by default. Customers have to accept that there is the potential risk of loss during the shippment process. We do not compansate to the loss casued by the shippment.

cancellation or modification

If customers would like to cancell their order, please contact our customer service. All the deposits of the order are not refunable.

If custome would like to change the order details, please contact our customer service as soon as possible. In fact, once the order has been process, changes of details are accepted. However, we will try our best to make it as much as possible.

Accuracy of Information

We put lots of time and effort on describing and photographing the products. Although we aim that every picture and description is 100% accurate, mistakes do occur. Let us know if you see or read anything that isn't correct.



warranty and disclaimer

Our policy does not affect your statutory rights.

B-Power does not warrant against failure or damage due to misuse such as incorrect installation, poor maintenance, abuse or neglect, using the product for something other than its intended purpose, alteration of the product.

B-Power does not cover general wear and tear on tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries etc.

Corrosion and/or deterioration caused by material fatigue defined as the natural breakdown of materials that occurs after extended use will not be covered under warranty.

Warranty is non transferrable and applies to the original purchaser only. Proof of purchase is required with all potential warranty claims.

Any item that is repaired or replaced under warranty will be covered by a period equal to the remaining warranty period of the original part.

Usage during competitions, events, circuits or activities other than those for which the bicycle/component has been conceived will greatly reduce its useful life and is not covered under warranty.

Costs incurred as a result of loss of use are not covered.

If a repair/replacement is not possible B-Power reserve the right to offer an alternative of equal or greater value (colour may vary) or a partial refund proportional to the remaining life of the product.

Always install, repair and use your product in strict compliance with the product's instructions; failure to do so might damage the products and cause a serious accident.

Return of material

All goods purchased from B-Power are covered by a full warranty and, generally speaking, warranties cover manufacturing faults and defects including poor workmanship. If you feel that your purchase has developed a fault, then please contact us before returning any goods - we may able to solve your problem without incurring any costs to you.

To get the fastest response please contact our customer service visa whatsapp include photographs of your product, so we can immediately start to assess the issue. We will then contact you to tell you the next step to getting your issue resolved.

we'll try our best to resolve any problems you have as it's in our interest to have a happy customer!

indemnity

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Payment

Workshop: Cash only

Online order: E-Banking/ATM transfer

For order which below HKD$500, fully payment is needed. For order which over HKD$500, 50% of deposit is needed, the balance will be paid when you pick up our order.


Services

  • 01

    單車及週邊產品銷售: 成車, 零件,配件......
    我們出售不同的單車及週邊產品,你可以很容易地在我們的網上商店找到你想要的東西。Check it NOW and search for your wishes.

  • 02

    保養及維修
    你每隔多久才會清潔和檢查你的單車? 其實單車也是需要定期的保養及維修,以保持最佳狀態! 千萬不要做用後就放置在一旁,不管它。是時候把你的單車帶到我們的工作室,我們節省你的時間,同時幫你的單車回復到最佳狀態! 想知道更多? Come and check!

  • 03

    客製化單車: Bamboo Velo
    Bamboo Velo 是B-Power自家研發的產品。竹子做的單車不但輕巧,且耐用,性能不輸碳纖車架。現在你不單只可以在家自製一個竹單車車架,也可以參加我們的工作坊製作車架! 由車架到所有零件都可以定制。踏出第一步,親手打造一台屬於你的竹單車!